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Shipping & Returns Information


Returning Products

Unwanted items

Unwanted items need to be returned in their original packaging and arrive back with us undamaged and saleable as new.

The original shipping cost is non-refundable. However, the returns shipping cost to the customer for alternative / replacement products will be discounted 50% subject to us receiving the original goods undamaged as stated above.

Damaged items

Please note: We must be notified within 24 hours after delivery of any damaged goods or shortages. This should be done via email through our "Contact Us" link or directly using: sales@gtmplastics.co.uk


Determining The Shipping Cost

Calculations

Post and Packaging costs are calculated automatically and are determined by adding together the total weight (sometimes volumetric weight exceeds actual weight) of all the items ordered and then calculating the cost in accordance with the chosen destinations delivery rate.

Volumetric weight

The overall boxes physical dimensions are multiplied together to determine the volumetric weight. The volumetric weight is then compared to the actual (real) weight of the package, and the larger of the two is used for the calculation.


UK Destinations

UK Mainland:

Option 1) Delivery 4 to 5 days: £10.97 Up to 10Kg + £0.49 / Additional Kg

Option 2) Delivery 6 to 7 days: £9.67 Up to 10Kg + £0.44 / Additional Kg

Option 3) Delivery 9 to 10 days: £8.99 Up to 10Kg + £0.40 / Additional Kg


Scottish Highlands: (AB 31-38, 40-56), (IV 1-28, 30-32, 36-40, 52-54, 63), (KW 1-14), (PA 21-38), (PH 4-41, 49, 50)

Delivery 9 to 10 days: £23.45 Up to 15Kg + £0.95 / Additional Kg

Scottish Isles: HS, (IV 41-49, 51, 55, 56), (KA 27, 28), (KW 15-17), (PA 20, 41-49, 60-78), (PH 42-44), ZE

Delivery 9 to 10 days: £23.45 Up to 15Kg + £0.95 / Additional Kg


Isle of Man: Delivery 9 to 10 days: £23.45 Up to 15Kg + £0.95 / Additional Kg

Isle of Wight and Isles of Scilly: Delivery 9 to 10 days: £17.35 Up to 15Kg + £0.45 / Additional Kg

Channel Islands: Delivery 9 to 10 days: £23.45 Up to 15Kg + £0.95 / Additional Kg

Northern Ireland: Delivery 9 to 10 days: £22.95 Up to 15Kg + £0.95 / Additional Kg

Southern Ireland: Delivery 9 to 10 days: £25.65 Up to 15Kg + £0.95 / Additional Kg



European Zone Restrictions

Important Note: The European destination delivery rates listed below do not apply to the following items. If you require any of the items listed below to be delivered to one of our European zones, then please let us know which products and the quantities you require:


European Zone Destinations

France: Delivery 10 to 14 days: £29.65 Up to 20Kg + £0.75 / Additional Kg

Spain: Delivery 10 to 14 days: £32.75 Up to 20Kg + £0.75 / Additional Kg


Europe Zone A: Belgium, Denmark, Germany, Luxembourg and Netherlands

Delivery 10 to 14 days: £29.65 Up to 20Kg + £0.75 / Additional Kg

Europe Zone B: Andorra, Austria, Czech Republic, Finland, France-Corsica, Hungary, Italy, Monaco, Poland, Portugal, Slovakia, Slovenia, Sweden

Delivery 10 to 14 days: £32.75 Up to 20Kg + £0.75 / Additional Kg

Europe Zone C: Bosnia & Herzegovina, Bulgaria, Croatia, Estonia, Greece, Italy-Sardinia/Sicily, Italy-San Marino, Latvia, Liechtenstein, Montenegro, Norway, Serbia and Switzerland

Delivery 10 to 14 days: £49.95 Up to 20Kg + £0.75 / Additional Kg