Unwanted items need to be: unused and returned in their original packaging and arrive back with us undamaged and saleable as new.
The original shipping cost is non-refundable. However, the returns shipping cost to the customer for alternative / replacement products will be discounted 50% subject to us receiving the original goods undamaged as stated above.
Please note: We must be notified within 24 hours after delivery of any damaged goods or shortages. This should be done via email through our "Contact Us" link or directly using: firstname.lastname@example.org
Post and Packaging costs are calculated automatically and are determined by adding together the total weight (sometimes volumetric weight exceeds actual weight) of all the items ordered and then calculating the cost in accordance with the chosen destinations delivery rate.
The overall boxes physical dimensions are multiplied together to determine the volumetric weight. The volumetric weight is then compared to the actual (real) weight of the package, and the larger of the two is used for the calculation.
Option 1) Delivery 4 to 5 days: £13.97 Up to 10Kg + £0.59 / Additional Kg
Option 2) Delivery 6 to 7 days: £12.64 Up to 10Kg + £0.54 / Additional Kg
Option 3) Delivery 9 to 10 days: £11.52 Up to 10Kg + £0.49 / Additional Kg
Scottish Highlands: (AB 31-38, 40-56), (IV 1-28, 30-32, 36-40, 52-54, 63), (KW 1-14), (PA 21-38), (PH 4-41, 49, 50)
Delivery 9 to 10 days: £29.45 Up to 15Kg + £0.95 / Additional Kg
Scottish Isles: HS, (IV 41-49, 51, 55, 56), (KA 27, 28), (KW 15-17), (PA 20, 41-49, 60-78), (PH 42-44), ZE
Delivery 9 to 10 days: £33.65 Up to 15Kg + £0.95 / Additional Kg
Isle of Man: Delivery 9 to 10 days: £29.45 Up to 15Kg + £0.95 / Additional Kg
Isle of Wight and Isles of Scilly: Delivery 9 to 10 days: £24.35 Up to 15Kg + £0.65 / Additional Kg
Channel Islands: Delivery 9 to 10 days: £37.45 Up to 15Kg + £0.95 / Additional Kg
Northern Ireland: Delivery 9 to 10 days: £34.95 Up to 15Kg + £0.95 / Additional Kg
Southern Ireland: Delivery 9 to 10 days: £37.65 Up to 15Kg + £0.95 / Additional Kg (Temporarily Unavailable)
Important Note: The European destination delivery rates listed below do not apply to the following items. If you require any of the items listed below to be delivered to one of our European zones, then please let us know which products and the quantities you require:
France: Delivery 10 to 14 days: £29.65 Up to 20Kg + £0.75 / Additional Kg
Spain: Delivery 10 to 14 days: £32.75 Up to 20Kg + £0.75 / Additional Kg
Europe Zone A: Belgium, Denmark, Germany, Luxembourg and Netherlands
Delivery 10 to 14 days: £29.65 Up to 20Kg + £0.75 / Additional Kg
Europe Zone B: Andorra, Austria, Czech Republic, Finland, France-Corsica, Hungary, Italy, Monaco, Poland, Portugal, Slovakia, Slovenia, Sweden
Delivery 10 to 14 days: £32.75 Up to 20Kg + £0.75 / Additional Kg
Europe Zone C: Bosnia & Herzegovina, Bulgaria, Croatia, Estonia, Greece, Italy-Sardinia/Sicily, Italy-San Marino, Latvia, Liechtenstein, Montenegro, Norway, Serbia and Switzerland
Delivery 10 to 14 days: £49.95 Up to 20Kg + £0.75 / Additional Kg